811 Telehealth

Dial 8-1-1 to access non-emergency health information. Dial 7-1-1 (TTY), if you are hearing impaired.

What health information will I get by calling 8-1-1?
A registered nurse is available 24 hours a day to answer your health questions over the phone and will:

help you determine whether you require emergency or non-urgent medical attention;
provide current, reliable information related to your health issue; and
offer helpful guidance about health services available in the province.

A detailed directory of 8-1-1 health topics is also available online.

When should I call 9-1-1 instead of 8-1-1?
Call 9-1-1 or go to an emergency department when you have:

discomfort or tightness in the chest;
unusual shortness of breath;
severe abdominal pain;
prolonged and persistent headache or dizziness;
an injury that may require stitches or involve a broken bone;
a child who has prolonged diarrhea or vomiting; or
a baby under six months of age with a fever of 38°C (100.4°F) or higher.

How can I apply to work for the 811 service?
If you are interested in a career as a telehealth nurse or telehealth associate, contact McKesson Canada directly.

Want to provide feedback on service received from 811?
Complete the 811 Feedback Form to discuss or inquire about services received or provided by 811. Every comment becomes part of our quality improvement process. We will review, document and respond to every submission as quickly as possible.

What other information is available?

811 brochure [PDF | 335 KB]
811 poster [PDF | 121 KB]
Peace of mind 24/7 poster [PDF | 185 KB]
Not sure you should be visiting the ER? poster [PDF | 440 KB]
811 can provide services in over 100 languages poster [PDF | 343 KB]

How do I contact the 811 service?
811 Administration Office
PO Box 38203
Dartmouth, NS B3B 1X2
Telephone: 1 (902) 407-8230

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